Customers
Office and cashier hours, payment options, banking details, the pre-paid water system and how tariffs are set.
Operating Hours
| Offices | Monday to Friday, 08:00 to 13:00 and 14:00 to 17:00 |
|---|---|
| Cashier | Monday to Friday, 08:30 to 16:30 |
The cash office closes at 13:00 on the last Friday of every month.
Payment Options
You can pay your NamWater account at:
- Any NamWater office countrywide
- Any First National Bank (FNB) branch countrywide, or electronically at FNB ATMs
- Any NamPost office, with your statement
- MobiPay outlets countrywide
- Electronic funds transfer or internet banking: contact your bank to link your banking details to your NamWater account
- Debit order or stop order: contact your bank
Please use your NamWater account number as the payment reference.
Banking Details
| Account name | NamWater |
|---|---|
| Bank | First National Bank of Namibia |
| Account number | 55500144676 |
| Branch code | 280172 |
| Reference | 800120 (bidding documents) or your account number (water accounts) |
| SWIFT code | FIRNNANX |
The Pre-Paid Water System
NamWater can only fulfil its mandate of supplying water to the Namibian people if customers pay for the service. Customers owed NamWater a combined N$1.4 billion when the corporation explained its approach, even though NamWater has helped many local authorities with technical skills, network maintenance and advice on revenue collection through intervention agreements.
NamWater is therefore rolling out pre-paid water systems, which have been installed at town councils such as Rundu, Rehoboth and Keetmanshoop. A pre-paid system lets a customer pay in advance for the water they will use. If the payment is not made, the system cuts the supply automatically. This makes sure funds are recovered on time so NamWater can pay its own suppliers and keep the water flowing.
NamWater continues to help towns such as Rundu, for example by providing water credits worth N$2 million to the Rundu Town Council. As part of its five-year strategy, NamWater aims to enter into partnership agreements with local authorities to help them manage their reticulation systems.
How Tariffs Are Set
Supplying water is costly. Electricity and chemicals to pump and treat water, and the cost of maintaining and building infrastructure, are the main cost drivers.
NamWater proposes a tariff adjustment to the Government every year to cover the cost of supplying water, and the Cabinet of the Republic of Namibia approves the tariffs. Approved tariffs do not cover the true cost of supply, and in some years the proposed increases are not granted.
NamWater operates on full cost recovery, which means it must recover the cost of supplying water from customers such as municipalities and town councils. The average NamWater tariff is about 1.5 cents per litre.
Tell Us What You Think
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Questions About Your Account?
Send us a message with your account number and we will get back to you.